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Hello and welcome I am Bonnie, and I am Lily, and this is Little Home Organised, the PodCast dedicated to helping you declutter, get organized, and reclaim time for the things you love.
BONNIE: But to get started, what I wanted to talk about first of all is
BONNIE: You will not see me doing any silly videos anytime soon. There is light at the end of the tunnel.
LILY: There always is; I don’t know what it is about tunnels.
BONNIE: Hello and welcome. In today’s episode, we are talking about the reasons why you should hire a professional organizer if you are stuck in your decluttering journey. We will talk about the pros and cons of hiring a professional organizer, the different roles that your professional organizer will play in your life, and why they may be your biggest asset in getting your home organized.
LILY: They absolutely can be, and before we jump into today’s episode, we just want to say thank you so much to everyone who has rated and reviewed the podcast, and if you are a listener who hasn’t done that yet, please do it, head on over to apple podcast, write a review, leave a rating, it honestly helps Bonnie and I in keeping this add free, but it also makes us feel really good to know that what we are producing and putting out into the universe is well received. So if you haven’t done it yet, if you wouldn’t mind taking a minute to head on over to your app or our Facebook page and leave a review, we will be so grateful.
BONNIE: So for today’s episode, we are talking about reasons why you should hire a professional organizer and.
LILY: I guess Bonnie just needed a self-esteem kick
BONNIE: Yes. Yes. No in fact I am really excited about talking about this topic in particular because there are so many amazing organisers world wide and it is not just hey, hire our team here in Brisbane in South East Queensland, this is about so much more than that, because as much as we would love to travel the world we are only a small team compared to what is out there and there are just so many people out in the world who are consumed by stuff, consumed by clutter, who do need an organiser in their home and thank you to shows like Marie Kondo and the Home Edit and Consumed and in Australia we have got the Living Room and Space invaders which is a new TV show, all these shows are helping shed light on the industry that we are in, the organising industry and it is becoming so much more common place and so much more culturally accepted that getting an organiser in is not actually the luxury that people think it is, it is not about necessarily creating that perfect pantry or that Home Edit wardrobe, it is actually about getting rid of the clutter, getting rid of the items that do hold us back and being able to reclaim space and being able to reclaim time for the things that we love and people that we love in our life and that is really what drives us at Little Miss Organised is helping people make that transformation and be able to live a more fulfilling life because they have let go of the things that are holding them back.
LILY: I can tell you are really passionate about it.
BONNIE: Yes, sorry I did get off on my soapbox a little bit there
LILY: that’s all right
BONNIE: I will just step back down.
LILY: Um, I did that a little bit on our last episode when we were talking about living above and below the line. I was like, Yes, my time has come.
BONNIE: Yes, I did feel that it was a little bit of runaway horse
LILY: Yes, Ted talk, ted talk, ted talk
BONNIE: Yes, that is a great topic for a Ted talk
LILY: if you have no idea what I am talking about, you will go back and listen. But I wanted to give you a little bit of a plug here, Bon because you are making this move up to the Sunshine Coast, and if you are someone right now who is considering engaging with a professional organizer and you want someone who is reputable, Bonnie’s Company Little Miss Organised has a team of organizers that service Brisbane, the Gold Coast and the Sunshine Coast and so that is something you can consider as well. But we are talking.
LILY: You’re welcome, But we are talking about the pros and cons really because I mean, of course, we can think of plenty of pros, but we are going to give you a balanced perspective when you are considering engaging with a professional organizing company.
BONNIE: And we are also going to talk about when you do need to hire a PO which is what we call ourselves, what are the things that you actually need to consider before you engage someone, so we are going to talk about that right at the end but to get started what I want to talk about first of all is
BONNIE: Sort of, I want to use the sports analogy to kind of identify what the different type of roles are that an organizer can actually play for you in your home because over the last 10 years, I have had different people say like what is an organizer, what do they do and why do we need one
LILY: Do you clean? Are you a cleaner?
BONNIE: Yes, yes, we will do an episode in the next couple of months about organizing versus cleaning because I think it is really important to make the distinction, and there is such a synergy between a professional organizer and a cleaner because they are two totally different roles but they can just work together so well if you allow it. So what I want to start with is the first role that your organizer will play, is they are a bit like a coach
LILY: I warned you there would be sports
BONNIE: There is sports
LILY: We are in the sports zone
BONNIE: We are in the sports zone
LILY: That listener who is really passionate about the Cowboys, was it the Cowboys
BONNIE: Yes, yes
LILY: she is like woooh
BONNIE: Yes, she is on board with that, and I have always loved sports, like my entire life I have played so many different sports, we have done swimming, done hockey, done netball, done tennis, done volleyball
LILY: What you did netball
BONNIE: Yeah, very early on, like primary school, not for very long
LILY: I was never allowed to do it because our aunty, who I don’t think listens to this Podcast, but if she does, hello She had shocking knees from all her years of netball, and I remember dad being like, Nup, you are never doing netball, and so like it is weird because I feel like it is just one of those basic Australian sporting skills
BONNIE: It is
LILY: And I don’t have it
BONNIE: It is funny that we were allowed to do hockey, which is a far more dangerous
LILY: Sport to do; Bonnie and I have a shocking hockey story which we are just totally going to digress and tell really quickly. Do you remember that girl whose parents
LILY: Okay, so there was this girl at hockey, she already knows, um who had, you meant to wear mouthguards for your information. She had a parent who was a dentist, she had a parent who was an orthodontist, and she just had her braces off, like a day or two before this big hockey game, so they hadn’t made her a new mouthguard to fit or something like that, some reason and she got a hockey ball to the mouth when she wasn’t wearing.
BONNIE: A mouthguard
LILY: A mouthguard, like that, is, the day after she got her braces off
BONNIE: The slimmest of chances, and it happened
LILY: And I remember we use to get battered all the time from hockey, like hockey balls to the thumbs, all that kind of things, to the shins, but you had the shin guards and dad I remember he just got to the point and he was like nup that game is rough.
BONNIE: Yeah, it is really funny because I remembered exactly what story you were talking about, but I didn’t remember those extra details about her other parent
BONNIE: No, I remembered one was a dentist, but I didn’t remember that she had gotten her braces off recently, and that is why she didn’t have a mouth guard on. I just thought it was a careless mistake of leaving it at home or something like that.
LILY: Oh no, that is what pained me so much is; after all those years of braces, the teeth were then obviously totally destroyed.
BONNIE: Oh, just ouch, so anyway, let’s go back to sports analogy.
LILY: The coaches
BONNIE: So your professional organizer is like a coach because they are someone who coaches you basically and there are organizes out there who will call themselves a declutter coach, and that is because a lot of what we actually do is we are coaching people. We are helping them to see okay, this is the habit you used to have, let’s switch it for this type of habit, and this is how it is going to improve in this particular situation.
LILY: So essential because if you just come in and do it for people and then leave, sure their space is more organized, but they don’t know-how, one to create that kind of space and two they don’t know the habits that they currently have to challenge and change to be able to keep that going throughout their house and through life
BONNIE: And maintenance is a really key factor about organizing, and people do forget that, and that is why shows like the Home Edit, as much as I love them
LILY: Can be a bit deceiving
BONNIE: They can be a bit deceiving because it is all about making it pretty rather than teaching the client how to maintain it and what tips and tricks to use in the future, and so there are two different types of organizes, there are the organizes who will do it for you, and you don’t necessarily need to be there
LILY: They are subbing in on the team
LILY: So there’s sport
BONNIE: Yeah, love it,
LILY: And then there’s the coach
BONNIE: Then there is the coach organizer who actually teaches you and works alongside you to help you not only make decisions but also what the tips and tricks are to help you maintain that space down the track.
LILY: So PO is also a teammate; they are there alongside you, helping you through the process, making sure that you get to that end goal working with you to meet the needs that you have the priorities you have.
BONNIE: Yeah, you think about, say hockey, for example, you can’t win a hockey match when there is only one person on the team you have to have a whole lot of players to be able to get that ball, pass the other team and down into the goal, and that is where an organizer is another person that is on your team, and they may might be the only person on your team, you might have your family on your team, you might have a cleaner, you might have a support work, you might have other people that are on your team, but when you all work together that is how an organizer can really help you in that practical sense of helping your life, move, bend, carry all the physical side of things, they are right there with you in that game of decluttering to help you get to the goal.
LILY: One of the biggest roles that the professional organizer plays, of course, is they are your cheerleader, and sometimes in life, we just need one don’t we?
BONNIE: We do
LILY: We need the person who is like, yes you can do this. I know it is overwhelming. I know that decision you are making right now is a hard one; I can see that, but you are doing so well; let’s keep doing it, and that really helps you keep going.
BONNIE: Yes, you really need someone who can see your achievements and celebrate that success with you. I mean, there is nothing quite like getting a text message from a client that we have been working with for a couple of months, and it is something like look I through this out today, or look what space I organized without you here because they have learnt so much from you as a coach and then you can say to them, woohoo go you, like you were able to take that and apply it on your own without me there and that is ultimately what we want, we want to be able to coach our clients so that we can quit because we want them to be able to take all the knowledge that we are sharing with them and be able to do it on their own down the track.
LILY: So interestingly enough, another role that your PO does is they act as a spectator.
BONNIE: Yes, a spectator is someone who is at a bit of a distance; they can see the whole game and what is going on, they can see all the team players, the coach, the cheerleaders, they can see everything that is going on, but they have got a totally different perspective, and an organizer plays this role when they come in, and they look at how a room is functioning, and they can automatically say okay what if we actually tried this furniture configuration, or what if we took out this category of items from this particular room because you actually use it in this other room, and they have got this kind of objective viewpoint
LILY: Fresh set of eyes
BONNIE: Yes, it is a fresh perspective, and they can really see what the plays are that you are doing that are maybe not working, not getting you towards the goal and help you by saying, hey have you thought about changing it to this and then moving it over to there and then all of a sudden it is like ahh, actually that is working way better, but the client can’t see that because they live in the house day in day out and they don’t get that position to be able to step back and be a spectator on their own life.
LILY: To add to that they are like your biggest fan, so they are the spectator who knows the game so
BONNIE: They have these big pointe foam fingers
LILY: Very, very well, they are covered in head to toe in your team’s colours. They know how this game works, and so they are also able to see you know maybe the things that you are doing that aren’t serving you, so they are at a real advantage to be skilled and equipped and to give that fresh perspective which is amazing.
BONNIE: Ok before we go onto the pros of hiring an organizer we are going to take a break for a listener question.
YOU’VE GOT MAIL: Okay we have another listener question and this one today comes from Sarah in Toowoomba.
LILY: Sarah says, hey girls, I have a question about decluttering my kids toys and organizing our playroom to make it more usable and functional. Preach sister, at the moment, we have so many toys that don’t get used, and it is just becoming overwhelming. Do you have any tips on how I can get started on decluttering and organizing our playroom and maybe implementing a toy rotation method? Any advice would be appreciated. Thank you.
BONNIE: Yep, well, you know what? Sarah has already identified one of the key factors here; actually, she has identified both of the key factors. The first step is definitely to declutter, and then the second step is to put that toy rotation in place, and when you use something like the Ikea trofast system or even the Calax cubes, they are really great because you can create a toy rotation system very easily if you have got say 8 cubes and that is it for your toy space, but you have got 12 boxes of toys that you kids love and like to play with then take 4 of them put them into the garage or up in the top of a spare cupboard or somewhere where they are not going to get dirty, but they are going to be out of sight and then every week or 2 weeks or once a month depending on how little your kids are and how often they are playing with things because once your kids are in school a toy rotation system probably only needs to change every 2-4 weeks but if they are at home playing all day, every day changing some of those boxes around every week will actually see them be a little bit more excited I think.
LILY: If you are looking at your toys as 100% you really want to just maybe take 30%, keep 30% out, put 60% away just as a rule of thumb, that’s not maths
BONNIE: And then what happens to other 10%
LILY: Put 70% away
BONNIE: Thinking there is something missing here
LILY: So you know I mean to take a 3rd, 33% was what I meant to say anyway, 33.3333%
BONNIE: Yeah, thank you
LILY: Either way, just take a small chunk and keep them out, and the rest go out the back and the implement your toy rotation, so you can kind of use that as a rule to give it a go, as far as quantity of toys and how many toys your children need, you will find it is so much less, and you will actually find that once you really start decluttering they will play with their toys a lot more because they have got less around them. It can get really overstimulating and overwhelming
BONNIE: Yes, yeah, and especially when it comes to pack up time, if you have got 8 boxes of toys, your kids will have pulled out 8 boxes of toys, so the less they have actually got access to the better because then it is easier for them at pack up time and it is easier for them to not have that option of too many choices because their brains can’t actually handle it so sticking with 2-3-5 at the maximum different categories of toys is probably going to be the best for your child or children to be able to find something that they want to play with but be able to pack it up at the end of the day because I mean as parents what is the worse thing coming into a toy area or a playroom, and it is just exploded, and the kids are tired, they don’t want to pack it up
LILY: You don’t want to pack it up either; you are tired too
BONNIE: And it is like ahh, we will just leave it for another day
LILY: So Bonnie, what is the first step that Sarah can take
BONNIE: The first step for Sarah is to declutter, go through and work out what are the toys that we are not playing with anymore, what are the ones that are not age-appropriate that are maybe not stimulating and creative play, you know you want toys that are really good for playing creatively with other people
LILY: Yeah, like the open-ended style toys are good, and I think if you want to look at getting rid of toys and you are not quite sure where to start, maybe starting with the 5 minute toys or those like real knick-knacky ones, getting rid of those things that don’t really stimulate them for very long, if they are not really that exciting or interesting and really contributing to their you know development maybe they are the ones that can go.
BONNIE: You know the Pareto principle applies here as well, not just the wardrobe that 80-20 rule, 20% of your kids’ toys they will be playing with them 80% of the time because they are just the favorites and you will know what they are, you will pull out one type of maybe Duplo or something like that, and you will go yeah we love that, like our kids play with this non-stop, start with those favorites, keep them and then work out okay I have got maybe 3 out of the 5 sets that I would like to keep I can pick 2 more and then the rest can go into rotation or be donated.
LILY: Well, we hope that helps Sarah, and if you are listening and you have a question that is burning, if there is something in your house, something about decluttering or organization we want to know so just head to our Facebook page, Little Home Organised and sent it as a message.
LILY: Okay so we are back talking about the reasons you might want to consider hiring a professional organizer, or as we refer to them, a PO, so one of the biggest things, of course, is you are going to make a lot of progress and don’t be deceived into thinking I mean bringing in a PO means you are going to flip your house overnight, they are still a human being who needs, it takes time to do things, but you are going to achieve a lot because they are skilled and they are able to work and build that momentum for you to keep things moving, and you may find that if you had done it on your own, you wouldn’t have been able to do it may be as well, as quickly, as efficiently so a PO can be a real advantage.
BONNIE: Yeah, absolutely, and as we like to say, progress, not perfection, and a PO is really good at helping you take small steps which do lead to that big change and that big progression that you kind of need. Another pro of getting an organizer is accountability, so when you are on your own ,and you want to declutter, it can be really easy to procrastinate.
LILY: Motivation tends to wane
BONNIE: Yes, and when you have booked a PO, you have booked a particular time for them to come, most of them will have charged some sort of deposit to kind of lock you in, and the reason that we actually do this is because you are more committed once you have put a bit of money into the game and we want people to say Yes I want to do this and I am committing to doing it, and you will get some PO’s that charge deposits, some people that charge 50%, some people that charge 100% everybody is different but once there is some skin in the game there is more accountability for you as the client to go yep okay I have been paid let’s do this and that can be really good because then you have got that commitment made of on this day, from this time to this time I am going to get started and I am going to get organized, rather than oh I might just wake up on the weekend and see if I feel like decluttering.
LILY: Yes, and often when we wait to do things until we feel like them, they never get done. It may not happen.
BONNIE: No, no, and it is funny because it is that whole thing or wanting to make a change but yet waking up, doing the same thing but expecting that different result, you know that definition of insanity, so if you feel like you have gotten stuck and you want to declutter but you haven’t been able to find the motivation just hire a PO for one session, and that will help get you kick-started.
LILY: You would be surprised at how much momentum that builds for you, and it removes you out of that contemplation stage, and you start making some action.
LILY: So another thing, of course, another pro of having a PO is if you have got no skills in this area whatsoever you are not an organized person, you have never had the skill set to do it, you have never even considered decluttering before, and you wouldn’t even know where to begin.
BONNIE: Yeah, maybe you grew up in a household where you had a parent or parents who were chronically disorganized or even had hoarding disorder, and so you have never had that role model for you of when something new comes in, something old goes out, how to discard items that we no longer need, use or love. How to get rid of things that are broken. These are essential life skills, and I feel so passionately about this that I wished that during high school there are actually a subject about organizing your life because we do talk about budgets in maths and we do talk about some other important life skills, but we don’t tend to talk about things like wills and estate and those kinds of important documents that we need to have,e and we don’t tend to talk about how to get organized, how to create a routine in a day.
LILY: How to understand tax or you know if you are applying for a home loan
BONNIE: Yeah, there is so much important stuff that kind of is expected from our parents to teach us, but what if we have got grown up in a family where that is not something that they ever got taught, so we have this kind of like generational lack of knowledge that gets passed down so that is a real pro for having a professional organizer in, especially if you have now got kids and you don’t want them to grow up the same way you grew up without that skill, that knowledge, you can change your children’s future and their children’s future by investing in a professional organizer now to teach you those skills.
LILY: Now, of course, we need to mention the cons, there can be cons with anything in life, and so the number one con I think people would feel, it is expensive, I can’t afford to bring a professional organizer into my home and what would you say to that Bonnie.
BONNIE: Well, anything that is worthwhile doing is worthwhile doing well, and another little saying that the organizing industry loves to use is pay peanuts, you get a monkey, so don’t go for the cheapest person on Fiverr or air task or your local classifieds ads because you think oh yeah that will do they will help me get it sorted. It is really worthwhile investing in a professional organizer, someone who has been doing it, someone who has a proven track record. Because you are not going to need that person forever, the whole idea about getting organized and getting decluttered is that you use that person for a period; it is a temporary situation.
LILY: It is not like your hairdresser, you find the one you love, and you go to them for years, and you know the investment you’re gonna be making every 6 weeks or, in my case 6 months. It is, it is someone you spend a little bit of money on now, and if you truly invest in the experience, you should really need them again.
BONNIE: No, that’s right, and that doesn’t mean that you just have one session with them, and then you are done, it could be that you see them once a fortnight or once a month for a year or two years or whatever it might be, but the important thing to remember is if it is really a priority for you to get your home organized putting that money investment into it as well as your time investment to learn the tips and tricks and do the decluttering you will find that it does completely change your life. And I have had so many clients over the last 10 years who are on pensions, who are really struggling money-wise, and they see the value in organizing, and they will scrimp and save, and they will put away you know $50 a week, $20 a week until they have got enough money for a session because they know how life-changing it is to have a professional organizer come in and help them with their clutter.
LILY: So it is something to consider if you are someone who isn’t in a financial position to invest in a professional organizer. The good news for you is that there’s free resources as well, and I am just going to rattle these off real quickly for you. So one of the things that Bonnie does, actually as Little Miss Organised, is she delivers a lot of free workshops around Brisbane, and she goes a lot of times to libraries, and she will run free information sessions, and because of COVID now a lot of these are virtuals, so it doesn’t matter where in the world you are, you can sign up to one of these and sit in, and listen and get some free advice, of course, you can listen to the Podcast, we give out free tips all the time.
BONNIE: We do
LILY: You can follow organizing decluttering pages on social media, you can follow us on Instagram, TikTok, Facebook, yeah we are on TikTok, by the way.
BONNIE: You will not see me doing any silly videos anytime soon
LILY: Um, you can. You would be surprised at the amount of information you can absorb in like a 30 second TikTok video. If you haven’t checked us out on TikTok you should definitely go check us out. Of course, so you have all these resources, and then we have got all our freebies, you know if you
BONNIE: Like the organizing cheat sheet or the decluttering decision-making tree, there are a lot of free resources out there, and it doesn’t have to be a case of I have no money; you can access these free resources and just kind of glean the knowledge that you are looking for.
LILY: Another con is, of course, your location if you are someone who lives really rural or away from there might be a PO it is going to be harder for you to engage with one and have them come to your house and so that is definitely a con, a PO probably isn’t going to be able to help you if you are in a situation where you live 10 hours away from the nearest town.
BONNIE: Yeah, interestingly enough, I have had a couple of clients over the years who actually live out on stations in rural
LILY: Do they contact you virtually?
BONNIE: No, so we do phone consultations
LILY: Yeah, that’s awesome.
BONNIE: Yeah so I think both of them in particular didn’t have great internet so we couldn’t actually do like a video call which is something that we do quite often, virtual consultations and people can take their cameras and show us around their house but these 2 in particular I am thinking of they could only have phone access and so we would, it was more like a coach call, so once a month I would have an hours call with them and they would talk through, this is what I have done and I would say okay next time I want you to try this and they would be literally describing to me, it is like such an interesting experience, they would be describing particular sections of a room and sometimes they had taken photos and they had emailed them to me prior so I could kind of see what they were talking about but yeah it was just a really interesting way of working out and talking through the decision making with them and helping them kind of determine what the zones are and what was important to them and what that room’s function was and all that kind of stuff, so if you are rural and you don’t have access to someone who can come and help you hands on, talking to them virtually is definitely an option ahhmm, but otherwise you can jump on line and do something like a course.
LILY: That’s right, so there are, you know, online courses that we have created, so our main one for the whole house is the essentials guide, but we also have courses that are up and coming and in the near future that are for specific rooms in the house, so you know you are able to just purchase one that is just for that room, or you can make the investment in one for the entire home and do it from home, it doesn’t matter where you live and get all the information that has been gleaned as you say from you and all your years in the professional organizing industry, all those tips are in there. So like a course can be something that is really great for you. One thing that I did want to mention is a con of hiring someone as a professional organizer who comes in and does it for you when you are not there. I feel it is somewhat of a. It is great in the sense that you have come home and your home is looking really organized, but I really do feel like you are at a disadvantage because you don’t know how that process happened and how to change your habits and what you need to do going forward to continue that, so I definitely think that can be a con of the type of professional organizer you do hire and for some people that will just be the approach that they take, but it is something to consider.
BONNIE: It is really important to also think about what discomfort might come with decluttering and organizing
LILY: It is such a big one isn’t it?
BONNIE: Yeah with a professional organiser because it is bound to happen and you know 9 times out of 10 our clients do have a teary moment because they are feeling vulnerable or they are feeling ashamed or they are feeling guilty about something and it is a really personal journey and it is such a privilege as an organiser for someone to let you into their home and let you into their life and sometimes you are seeing aspects of their life that they wouldn’t share with anybody else and I can think of so many clients where we have been the only person that they have allowed in their home in the last 5 or 10 years and that is amazing and so it can be a little bit uncomfortable having someone work alongside you and ask okay so why are you keeping this or what do you use this for but the greatest thing when we do allow that discomfort to kind of sit next to us while we are decluttering we can make really big leaps and bounds and we can move forward and we can let go of the past and the stuff that is holding us back.
LILY: I feel like this really ties into what I was talking about last week, too, with living above and below the line, like it is uncomfortable to be below the line, but once we recognize that we are there, it allows us to take back control.
LILY: And for these clients, it really can be super uncomfortable, but once they like to acknowledge some things and let go of some things and move through the process, it can be a really positive change.
BONNIE: There is light at the end of the tunnel
LILY: There always is. I don’t know what it is about tunnels.
BONNIE: So the last thing I want us to talk about was how do you pick a professional organizer because it is one of those industries where anybody can say, yep, I am a professional organizer now. So here are some key points that I want you to remember if you are looking a hiring a professional organizer near you and the first one would be look for someone who is a registered member of an organizing body, so we have in Australia the Institute of Professional Organisers, it is actually international, so if you are overseas you can join that too, but there are so many others like there is one in Brazil, there is one in America, there is one in the UK, there is one in Japan, there are few more in, there is a South African one, so there are lots of professional bodies that you can pay money to be a member of that organizer then operates by their code of ethics, they have a little bit of accountability
LILY: They have opportunities for professional development.
BONNIE: They are communicating with a like-minded group of people, so for IOPO, for example, we have a Facebook community that is alive and well; we have great debates about how we do things differently as organizers. We have just had our annual IOPO conference, which was virtual because of COVID but was amazing, and I actually got to present there and talk about working collaboratively with an occupational therapist, working with clients who have injury or disability, which was amazing.
LILY: Because that is one thing that people don’t realize about professional organizers is that they fall under NDIS, right?
BONNIE: So in Australia we have this scheme called the National Disability Insurance Scheme so they have made this scheme where all the states and territories combined into one national scheme and people who had got a disability because of an injury or because of other reasons can access this scheme, and they can get funding for things to help them. So that might be things like home modifications, it might be cleaning support, it might be someone to help shower you, it might be someone to come and help you declutter because you can’t physically get to it or you have got some mental issues that are going on that are making you unable to deal with those things and the clutter is now impeding on your life so working with clients who are vulnerable who do have a disability it is an amazing amazing job because it is that whole sports analogy of you being a team player because you work with their allied health professional who might be an occupational therapist or a psychologist, or a physiotherapist and there is this whole team of people that you work collaboratively together to help support this person and help them create a safe space for them to live in, so it is very rewarding and that is why choosing someone who has membership and especially someone who has insurance might I add, that is why it is so important to choose someone who has those kind of associations because they are saying to you as the client, yep I believe in my industry so much that I think it is really important for my professional development to be part of this registered body. I believe that I am gonna deliver the best service I can by being registered with them or by having insurance.
LILY: It is like any industry that has an overarching body right like if you are a nurse, you operate under a body; if you are a psychologist, you operate under a certain body, and it shows the public that you are held accountable to be the codes and the standards of that community, so that is definitely a consideration to make when you are looking for a PO see what bodies they are a part of and make sure as Bonnie mentioned that they do have insurance
LILY: Another thing I would mention is making sure that they have, that they are able to show you the quality of their work, so that they have a proven track record, whether it be they have before, and after photos, they have testimonials, they can basically show you that they know what they are doing.
BONNIE: Yeah, and I was talking to someone yesterday about every great business has got bad reviews because when you go onto some businesses, and you know 99% of their reviews are really good, and then there are a couple of really scathing ones, it can feel like oh they have had like 1 or 2 bad ones, maybe they are not perfect, and every great business has got bad reviews because you are dealing with people and there are always going to be people
LILY: Oh, you can please everybody and someone’s perspective of the world, their world view and how they view situations may be very accurate and real to them but may not be the same as everybody else
BONNIE: Yes, yes, so it is really important to find someone who does have a proven track record. If 9 out of 10 of their reviews are really negative, I would probably steer clear for them, but if 9 out of 10 or 8 out of 10 of their reviews are really positive, then that indicates to you that hey that person is doing a really good job, they are transforming lives, they are making good progress. So check that they have got that proven track record that you can kind of base their experience of.
LILY: The last thing I would say when you are bringing anyone into your home, make sure that they are obviously respectful of your space and they work for you. So they are not coming in and telling you what to do, telling you what you need to get rid of, no no no no, that is not the message of what a PO does, a PO is alongside you, they will help you, they will guide you, but no one is there to be like you have to get rid of this, and I am not leaving until you do. I would be feeling a little bit, you know, warning warning.
BONNIE: Yeah, that is a bit of a red flag, and when you are engaging a PO, make sure that you spend some time talking to them or reading about them if they have got information on their website. I really like a PO business that has got a photo of who that person is because you want to know what you are expecting when they turn up at your door, and I love when there is a bit of a blurb about them because you want to know what are the things that you can connect with them about, so are you a mother of 6 kids and you love German Shepherds, and you like to craft on the weekends. Awesome, I know that you, as PO, have got something in common with me because I also love dogs, and so when you get to my house, I can talk to you about my dog and
LILY: Who is a German Shepard
BONNIE: Who is a German Shepherd, and we can bond over that particular thing. SO putting yourself out there so that people can feel comfortable and know who you are before you kind of get there it is really important as a client choosing an organizer to make sure that you do feel comfortable with the person that you are letting into your home and if for some reason you do a session with them, you meet them, and you don’t click, you don’t have the vibe feel free to say no sorry you are actually not for me I am going to keep looking
LILY: Yeah, and that is the key part there, is don’t give up on the journey and the experience of having a PO because of that one bad experience. If you had one bad experience at the doctor, you wouldn’t be like, oh, medicine is not for me; you would go and find a different GP, okay, so same thing with this industry, make sure someone is a good fit for you.
BONNIE: Yeah, exactly.
LILY: What is our tidy task Bon
BONNIE: So your tidy task for this week if you are stuck in your journey of organizing and you do need a little bit of help, and you are ready to take that step, I would like you to look if you are in Australia look at the IOPO directory for an organizer in your area. If you are international, please have a search in your local area of an organizer and if getting an organizer is not something that you can do on your budget or because of your time constraints, look at something like an online course or a freebie, so we have the essentials guide if you go to the littlehomeorganised.com.au website you can find our online course there that is a really good stepping stone for helping you organize every room in your house.
LILY: And that’s it for this week’s episode, so thank you once again for choosing to have us in your ears, and if you haven’t rated and reviewed the Podcast, we would be so grateful for you doing it.
BONNIE: And remember, PROGRESS NOT PERFECTION.
LILY: See you later
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