Little Home Organised Terms and Conditions
1. Definitions In this Agreement:
“LMO” means Little Miss Organised
“C” means Consultation
“PS” means Practical Session
“CBP” means Clutter Buster Package
“TF” means “Travel Fee”
“PO” means “Professional Organiser”
“Participant” “Client”, “you” or “your” means the Client/NDIS Participant (named above).
2. Scope of Services
LMO provides consulting advice and practical assistance for homes, offices and children.
C are advice-only appointments, conducted on-site, online, or by phone.
PS and CBP are hands-on sessions where both Client/s and LMO work together to declutter and reorganise. Each PS is a minimum of 4 hours, otherwise C rates apply. CBP are prepaid packages with two Organisers for full-day sessions.
External or Offsite Organisation is conducted off-site and includes, but is not limited to: sourcing quotes; product research; and pick up of storage items; and is charged in 15-minute increments.
LMO Services include (but are not limited to) de-cluttering, organising, life skills development, coaching, physical hands on assistance and virtual support as needed.
3. Standard Service Hours
Standard services hours are 9am to 5pm Monday to Friday, with a minimum session duration of 2 hours, maximum of 8 hours. Special arrangements are available upon request for service outside these days/hours.
Session availability may be restricted during school holiday periods.
If your PO is not available for an appointment, you may be offered an alternative PO or to postpone your session.
4. Inclusions/Exclusions
Donations: LMO will remove donations that are size appropriate and donate on your behalf. Any donations removed offsite by LMO are irretrievable.
Rubbish: You are responsible for rubbish disposals, including the removal of any skips pre-arranged by LMO.
Cleaning: Light cleaning while organising may be required but LMO will not be responsible for cleaning heavily soiled areas and may request a third party to assist, at your cost. All items to be sold are your responsibility.
Repairs: LMO may recommend third parties (e.g. electricians) but payment of third parties is your responsibility. LMO will not be held liable for any work completed by third parties.
5. Fee Schedule
- C: NDIS Weekday Rate (Monday to Friday 9am to 5pm) $250
- PS: NDIS Weekday Rate (Monday to Friday 9am to 5pm – 4 hours) (including any non face to face work provided) $XXX
- TF: Travel fee may be included – up to 30mins each was plus km’s travelled
Saturday rates are available upon request.
6. Payment
All charges incurred for service and purchases will be charged to the participant’s plan.
The participant is responsible for any charges not covered by their NDIS Plan including:
- Any items or services not covered by their plan
- Any gaps between charges and NDIS price caps
- When they have exhausted the funds from their relevant NDIS plan category
Invoices will be issued via email directly to the client and the Plan Manager after each session, with a 7 day payment term. Invoices must be paid within 14 days in order to continue sessions. Prices are subject to change at any time and a new service agreement will be issued.
7. Cancellation Policy
Once a booking has been made, appointments must be cancelled or rescheduled with at least 48 hours’ notice of the appointment start time to avoid a cancellation fee.
For short notice cancellations 100% of the agreed fee will be charged to the participant’s plan in accordance with the NDIS Pricing Arrangements and Price Limits Short Notice Cancellation Policy. This policy applies to cancellations with less than two business days’ notice.
You agree to provide LMO access to the property within 30-minutes of the scheduled start time. If access is not granted, the session is forfeited and 100% of the agreed fee will be charged as per the NDIS Short Notice Cancellation Policy.
CBP are non-refundable or transferrable.
8. Limit of Liability
LMO will take all reasonable precautions to safeguard your belongings, however, to the extent permitted by law, LMO will not be held liable for any damage to, or loss of any kind (including to property or person or loss of profits) howsoever arising (including negligence on the part of LMO).
LMO does not provide warranties for any goods recommended or obtained on your behalf, and will not be held liable if the goods are defective or unfit for the intended purpose.
In any event, the maximum cumulative aggregate liability of LMO to you for any claims for loss or damage will not exceed the total price paid by you to LMO under this Agreement.
9. Safety
The participant and/or Support Coordinator are responsible for advising LMO of any potential hazards that could potentially create an unsafe environment, including but not limited to:
Dangerous animals
Any persons on the premises with a history of violence or other unpredictable behaviour
Weapons or firearms
Health and Safety issues such as mould, asbestos, hoarding and/or squalor etc.
The client is responsible for the removal/securing of the following items prior to the session:
Firearms or other weapons
Illicit drugs and/or drug paraphernalia
Any and all illegal or dangerous items
Items of high monetary or sentimental value
LMO reserves the right to decline to enter or remain on site if an unsafe or dangerous situation becomes known.Text
10. Outcomes
You will be guided by advice from LMO but all final decisions are to be made by you. You agree that LMO may ask probing questions to better assess your individual needs and you agree to be honest in your responses.
Results are dependent on, but not limited to, the level of client involvement, client’s decision-making ability and client’s implementation of the recommendations made by LMO, otherwise results may not be in accordance with expectations.
11. Intellectual Property
You acknowledge that LMO owns all intellectual property rights in the material, ideas, concepts, know-how or techniques that will be shared with you during the course of the session and that you will not use (other than for your own personal use), copy, reproduce or disclose LMO’s material, ideas, concepts, know-how or techniques, without prior approval in writing.
12. Privacy Policy
LMO is committed to protecting your privacy and will not share your personal information with any third parties. This includes any sensitive data encountered while onsite. LMO makes every effort to maintain the highest standards in dealing with personal information in accordance with the Privacy Act 1988.
13. Quote
Below is an estimated quote to provide support services for XXXX
For a Consultation the cost will be approximately $XXXX (including any applicable Travel Fee)
For a 4-hour Practical Session the cost will be approximately $XXXX (including any applicable TF)